aryonplay Privacy Policy

This Privacy Policy is issued by aryonplay ("aryonplay," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at aryonplay.one. aryonplay is the data controller responsible for the personal data of players and visitors who use the aryonplay Platform.

aryonplay operates in compliance with Philippine gaming regulations and the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 13 of this Policy.

This Privacy Policy applies to all personal data collected through the aryonplay website, mobile platform, live chat, email communications, and any other channel through which you interact with aryonplay. By registering an account or using the aryonplay Platform, you acknowledge that you have read and understood this Privacy Policy.

aryonplay collects personal data in the following categories, depending on how you interact with the Platform:

Registration and Account Data:

• Full legal name, date of birth, and gender
• Philippine mobile number and email address
• Username and encrypted password
• Residential address (province, city/municipality)

Identity Verification Data:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence)
• Selfie or facial image for liveness verification
• Proof of address documents where required

Financial and Transaction Data:

• GCash or PayMaya account reference numbers
• Bank account details (BPI, BDO, Metrobank) for withdrawal processing
• Deposit and withdrawal history, transaction amounts, and timestamps
• Bonus and promotional activity records

Gaming Activity Data:

• Games played, bet amounts, win/loss records, and session durations
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

Technical and Device Data:

• IP address, device type, operating system, and browser type
• Geolocation data (country/region level) to verify Philippine residency
• Session logs, login timestamps, and access records
• Cookie and tracking data (see Section 6)

Communications Data:

• Live chat transcripts and email correspondence with aryonplay support
• Feedback, complaints, and survey responses

aryonplay uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your aryonplay player account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment methods.
• Regulatory Compliance: To comply with Philippine gaming regulations, anti-money laundering (AML) obligations under the AMLA, age verification requirements, and PAGCOR reporting obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other illegal conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance via live chat and email.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools you have activated, and comply with self-exclusion requests.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the features and performance of the aryonplay Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal Proceedings: To establish, exercise, or defend legal claims involving aryonplay.

aryonplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

aryonplay processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and aryonplay — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR reporting requirements, and age verification obligations.
• Legitimate Interests: Processing is necessary for aryonplay's legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, aryonplay relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

aryonplay does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC (Know Your Customer) service providers assist aryonplay in verifying player identities and ages as required by Philippine regulations. These providers process only the data necessary for verification purposes.
• Game Software Providers: Certified game providers who supply games to the aryonplay Platform may receive anonymised or pseudonymised gaming activity data for technical and audit purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive personal data where required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies may receive personal data in connection with the investigation of fraud, money laundering, or other criminal activity, where aryonplay is legally required or permitted to disclose such data.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by aryonplay may access personal data on a confidential basis where necessary to provide their services.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on aryonplay's behalf under binding data processing agreements.

All third parties with whom aryonplay shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and aryonplay's data protection standards. aryonplay remains responsible for ensuring that such third parties provide adequate protections for your personal data.

aryonplay uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyse Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps aryonplay improve Platform performance.
• Functional Cookies: These cookies remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalised experience.
• Marketing Cookies: With your consent, these cookies track your activity on the Platform to enable aryonplay to deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the aryonplay Platform. For more information on managing cookies, refer to your browser's help documentation.

aryonplay retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with an active aryonplay account is retained for the duration of the account relationship and for a period of at least five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Identity Verification Documents: KYC documents are retained for the period required by applicable Philippine regulations, typically five (5) years from the date of verification or account closure, whichever is later.
• Support Communications: Live chat transcripts and email correspondence are retained for up to three (3) years to support complaint resolution and quality assurance.
• Marketing Data: Where you have consented to marketing communications, your contact details and communication preferences are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, aryonplay will securely delete or anonymise your personal data in accordance with our data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

aryonplay implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All personal data transmitted between your device and the aryonplay Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to aryonplay personnel and authorised third parties who require it to perform their functions. All access is logged and subject to regular review.
• Two-Factor Authentication: aryonplay supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: aryonplay conducts regular penetration testing, vulnerability assessments, and security audits of the Platform and its underlying infrastructure.
• Incident Response: aryonplay maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, aryonplay will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by aryonplay:

Right	What It Means
Right to be Informed	You have the right to be informed about how aryonplay collects and uses your personal data. This Privacy Policy fulfils that obligation.
Right of Access	You have the right to request a copy of the personal data aryonplay holds about you, along with information about how it is being processed.
Right to Rectification	You have the right to request correction of inaccurate or incomplete personal data. You may update certain account details directly through your aryonplay account settings.
Right to Erasure	You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to aryonplay's legal retention obligations.
Right to Object	You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests in certain circumstances.
Right to Data Portability	You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to Lodge a Complaint	You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe aryonplay has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact aryonplay's Data Protection Officer using the contact details in Section 13. aryonplay will respond to all data rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

The aryonplay Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming laws. aryonplay does not knowingly collect personal data from individuals under the age of 21.

If aryonplay becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and return any deposits made, where legally required. aryonplay employs age verification procedures at registration to prevent underage access to the Platform.

If you are a parent or guardian and believe that your child has registered an account on the aryonplay Platform, please contact our support team immediately at support@aryonplay.one so that we can take appropriate action.

aryonplay primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where aryonplay uses cloud infrastructure providers or game software suppliers with servers in other jurisdictions.

Where personal data is transferred outside the Philippines, aryonplay ensures that appropriate safeguards are in place to protect your data, including:

• Binding contractual clauses that require the recipient to protect personal data to standards equivalent to those required under Philippine law.
• Transfers only to jurisdictions that the National Privacy Commission has recognised as providing an adequate level of data protection.
• Implementation of additional technical and organisational measures where required to ensure the security of transferred data.

By using the aryonplay Platform, you acknowledge that your personal data may be transferred outside the Philippines in the circumstances described above, subject to the safeguards outlined in this section.

aryonplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, aryonplay will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how aryonplay protects your personal data.

Your continued use of the aryonplay Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aryonplay handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: support@aryonplay.one — please include "Privacy Request" in the subject line for faster routing to our DPO.
• Live Chat: Available 24/7 on the aryonplay Platform. Our support agents will escalate privacy-related enquiries to the DPO within one business day.

aryonplay will acknowledge all privacy-related enquiries within 72 hours and aim to provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with aryonplay's response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through their official government website at privacy.gov.ph.